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Urban AdvenTours' return policy is as follows:

  • Store credit will be issued for all returns, either on a gift card that will be mailed to you, or as a credit on your customer account (you will be able to choose which you prefer).
  • Returns are accepted within 15 days of your receipt of the item.

  • You must notify us before you return an item that you purchased online. You can call us at 617.670.0637 or use the contact form above. We will provide you with a Return Authorization number that you will need to write on your package.
  • Buyer is responsible for return shipping, except in cases of damaged or destroyed merchandise.
  • Items may be exchanged for ones of equal or lesser value. If there is a difference, the difference will be issued in the form of store credit.
  • Discounted and special-order items are final sale, unless otherwise specified.
  • Items returned or exchanged must be in re-sellable condition, i.e. unworn and unused, and they must be in their original packaging. In other words, if you wouldn’t buy the item in the condition that it is in, you can’t return it. No exceptions.
  • Returns and exchanges are processed at the sole discretion of the employee processing the return.
  • Absolutely no returns, exchanges, or refunds on any of the following items: Tours, rentals, gift certificates, labor, deposits, special order items, used bikes, or nutritional items.

This document applies only to items purchased from this website. For UA's in-store return policy, please visit urbanadventours.com/return-policy. Thank you for shopping with us!